Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL LA ROBEYERE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format, and you can also receive a gift pouch version at your home. Take advantage of this convenient option to offer a moment of relaxation at HOTEL LA ROBEYERE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in any amount, to offer a moment of relaxation and indulgence at HOTEL LA ROBEYERE. You will receive your gift box in digital format immediately after your purchase, or a gift pouch version at your home, for an in-person delivery at HOTEL LA ROBEYERE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HOTEL LA ROBEYERE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. Email delivery is immediate and ideal for a last-minute gift, while mail delivery includes a gift pouch version to your home. These options are available for all Hôtel La Robéyère gift boxes.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to offer a moment of relaxation and indulgence to your loved ones. Take advantage of this opportunity to please with HOTEL LA ROBEYERE.
How do I create a group fund and invite people?
To create a fund and invite friends and family to contribute, select the dedicated option when purchasing your gift box. You can then share a link or send emails to request participants. Take advantage of this opportunity to offer an unforgettable stay at HOTEL LA ROBEYERE.
How can I choose the amount for a gift card?
You can freely choose the amount of the gift certificate to offer a moment of happiness to your loved ones, whether it's for a stay, a dinner, or a wellness session at HOTEL LA ROBEYERE. Simply select the amount that fits your budget from the available options, for a personalized and tailored gift at HOTEL LA ROBEYERE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your personal space on our HOTEL LA ROBEYERE website.
How can I empty my cart?
To empty your cart on our store, go to the top right of the page, click on the cart icon, then on the 'Empty Cart' button. You can then start again selecting gift boxes for HOTEL LA ROBEYERE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for a moment of relaxation at HOTEL LA ROBEYERE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our HOTEL LA ROBEYERE website.
How do I purchase or give a gift box?
To offer an HOTEL LA ROBEYERE gift box, choose your preferred box, customize it with a message, and complete your order. You can opt for immediate email delivery or receive a gift envelope version at your home.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with an open amount gift certificate from HOTEL LA ROBEYERE, the recipient can freely choose the experience they wish to have, whether it's a hotel stay, a dinner at the restaurant, or a wellness session at the spa.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of your gift box. At HOTEL LA ROBEYERE, you can offer a moment of relaxation and indulgence with our customizable gift boxes, including stays, dinners, or access to our Nuxe spa.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within 48 business hours to best assist you with your experience at HOTEL LA ROBEYERE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL LA ROBEYERE is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online from your personal space on our website. Simply log in with the credentials received when purchasing your HOTEL LA ROBEYERE gift box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are displayed on the contact page of our establishment HOTEL LA ROBEYERE.
Is there a dedicated customer service for gift boxes?
HOTEL LA ROBEYERE provides a dedicated customer service to answer all your questions about your gift box. You will find detailed information on our website and in the terms and conditions of sale.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about HOTEL LA ROBEYERE gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your moment of escape.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from HOTEL LA ROBEYERE. Check the details of your gift box to know the included services, such as access to signature massages or Nordic baths at our establishment HOTEL LA ROBEYERE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests at HOTEL LA ROBEYERE, according to the booking and service conditions of the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find information about the special romance dinner, access to the Nuxe spa, and the couple's massages offered by our establishment HOTEL LA ROBEYERE.
Is parking included in my gift box?
Parking is not included in the HOTEL LA ROBEYERE gift boxes. Please check the conditions of your gift box to confirm.
Is breakfast included in my gift box?
Breakfast is included in some HOTEL LA ROBEYERE gift boxes, such as the 'Refined Escape and Absolute Well-being' box. Check the services included in your box to confirm its presence.
Is special attention given to the recipient of a gift box?
At HOTEL LA ROBEYERE, special attention is given to gift box beneficiaries, with tailored services such as duo massages at the Nuxe spa or special romance dinners. You will enjoy a moment of serenity in a bucolic alpine setting, with refined rooms and a restaurant highlighting local flavors.
Is a welcome drink included in my gift box?
The presence of a welcome drink in your gift box depends on the specific conditions of the chosen offer. HOTEL LA ROBEYERE gift boxes often include welcome amenities, but it is advisable to check the details of your box to be sure.
Should we bring towels to the Spa?
Towels are provided by the establishment. This way, you can fully enjoy the facilities at Bains de la Robéyère, such as our heated pool, hammam, and sauna, without having to worry about anything. Enjoy your relaxation time at HOTEL LA ROBEYERE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Customization options are available on our website to meet your expectations. Enjoy the unique experience at HOTEL LA ROBEYERE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format via email or in paper format to their home. The gift boxes from HOTEL LA ROBEYERE are customizable and offer a gourmet and relaxing experience in Provence-Alpes-Côte d'Azur.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the ordered volume at HOTEL LA ROBEYERE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options. Gift certificates with a free amount allow you to offer a moment of relaxation and indulgence at HOTEL LA ROBEYERE, located in Provence-Alpes-Côte d'Azur, where your employees can enjoy our spa, our restaurant, and our refined rooms.
How do I correct an incorrect email address for a gift box?
You can update the email address associated with your gift box by providing us with your order number and the new details. The establishment's conditions apply for this modification at HOTEL LA ROBEYERE.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. We thank you in advance for your feedback, which will help us improve our services at HOTEL LA ROBEYERE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions on our website or directly on your gift box's page. Our 4-star hotel La Robéyère in Embrun welcomes you in a bucolic alpine setting, with a Nuxe spa and a restaurant that highlights local products.
Is there a dress code for the gift box?
To fully enjoy your gift box, appropriate attire is recommended during meals at the restaurant and in the wellness areas of our establishment, HOTEL LA ROBEYERE.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 16 years old, but it may vary depending on the chosen services. Duo massages are available from 18 years old. You can enjoy these moments of relaxation in our Nuxe spa at HOTEL LA ROBEYERE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at HOTEL LA ROBEYERE. This will allow you to benefit from a relaxing moment at the spa, a romantic dinner, or a refined stay according to your choice.
How can one access the hotel from the airport?
To reach HOTEL LA ROBEYERE from the airport, you can choose to travel by car or taxi, enjoying the alpine landscapes of the region. The establishment is located in Embrun, in Provence-Alpes-Côte d'Azur, offering a bucolic setting for your stay. You can thus fully enjoy your moment of relaxation in our hotel HOTEL LA ROBEYERE.
Is the establishment accessible to people with reduced mobility?
HOTEL LA ROBEYERE, located in a picturesque alpine setting, strives to provide a pleasant experience for all its guests, including those with reduced mobility, thanks to adapted facilities.
Are pets allowed in the establishment?
HOTEL LA ROBEYERE accepts pets, provided that the specific conditions of the establishment are respected. You can fully enjoy your stay with your four-legged companion in this 4-star hotel located in Embrun, Provence-Alpes-Côte d'Azur.
Where can I find the menus?
The menus of the HOTEL LA ROBEYERE restaurant are available on our website, where you can discover the authentic flavors of our region, enhanced by our chef using local, organic, and seasonal fruits and vegetables. You can also view them directly on the detailed page of each gift box.
What are the hours of operation?
The hours of HOTEL LA ROBEYERE vary depending on the service. For your dinner, your access to the spa, or your stay, you will be able to enjoy the establishment according to the availability and opening hours indicated at the time of your reservation.
Is there parking available near the establishment?
HOTEL LA ROBEYERE offers a nearby parking facility to make your stay more convenient. Enjoy your relaxing time at our hotel, spa, and restaurant in Provence-Alpes-Côte d'Azur.
What are the delivery methods for gift boxes/vouchers?
The HOTEL LA ROBEYERE gift boxes can be sent by email immediately after purchase or delivered by mail to your home. You can choose the delivery method that suits you best when placing your order.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. You can also choose to send them immediately by email, for a last-minute gift. Take advantage of this practical option with our establishment HOTEL LA ROBEYERE.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, dinners, or wellness moments at HOTEL LA ROBEYERE. For additional items, you can check the establishment's conditions directly on our website.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also opt for a digital version if you prefer. You will receive your digital gift box immediately by email, and a gift pouch version can be sent to your home if you wish, with HOTEL LA ROBEYERE.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. You can choose between an immediate digital delivery or a gift pouch version at your home, for an even more personalized gift at HOTEL LA ROBEYERE.
Is the gift box available in a digital format (e-gift box)?
Yes, the HOTEL LA ROBEYERE gift box is available in digital format. You can choose to send it via email for immediate delivery, or opt for a gift pouch version delivered to your home.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The gift box will be sent by email, and the recipient can then book their stay dates at HOTEL LA ROBEYERE.
Do you deliver gift boxes internationally?
The HOTEL LA ROBEYERE gift boxes are available for international delivery, with varying shipping costs and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
HOTEL LA ROBEYERE gift boxes are sent by mail within 48 to 72 hours after purchase, depending on the availability of the chosen services. Home delivery takes 2 to 5 business days, while email sending is immediate. Take advantage of the flexibility of our gift boxes to offer a moment of escape to your loved ones.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. For a last-minute gift, you will receive your gift voucher by email immediately, or you can choose to have a gift pouch version sent to your home at our establishment HOTEL LA ROBEYERE.
Is express delivery available?
Express delivery of your gift box is available by choosing email delivery for immediate receipt. You can also opt for a gift pouch version delivered to your home. Take advantage of these options to offer a privileged moment at HOTEL LA ROBEYERE.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately by email, and you can also receive a gift wallet version at your home. Enjoy your moment of escape at HOTEL LA ROBEYERE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The box is sent immediately after your purchase, and you can opt for a digital version or a gift pouch at your home, depending on your preferences. Take advantage of this flexibility to offer a moment of relaxation at HOTEL LA ROBEYERE.
What is the delivery time for my gift voucher if I choose postal delivery?
With postal delivery, your gift voucher will be shipped within 2 to 3 business days to the address of your choice. You can also opt for immediate email delivery, for instant receipt of the gift voucher at HOTEL LA ROBEYERE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at HOTEL LA ROBEYERE, your gift box remains valid for a new reservation, according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You will be able to fully enjoy your moment of relaxation and indulgence at our establishment, HOTEL LA ROBEYERE.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on the availability and the conditions of the HOTEL LA ROBEYERE establishment. You can enjoy a gourmet dinner, access to the spa, or an overnight stay in our four-star hotel.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our establishment, HOTEL LA ROBEYERE, offers you a bucolic alpine setting for a rejuvenating stay in Provence-Alpes-Côte d'Azur.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can enjoy your moment of serenity in our hotel, spa, and restaurant HOTEL LA ROBEYERE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. You can enjoy your stay at our establishment HOTEL LA ROBEYERE with complete peace of mind.
Is it possible to reschedule without fees with a gift box?
Rescheduling a booking made with a gift box is possible depending on the availability at HOTEL LA ROBEYERE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift check. You can use it to book an experience at our establishment HOTEL LA ROBEYERE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, HOTEL LA ROBEYERE offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers, such as our special romance dinner or our refined escape and absolute well-being gift box.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for moments of relaxation and indulgence at HOTEL LA ROBEYERE. Our offers include stays, romantic dinners, and access to our Nuxe spa, perfect for celebrating these special moments at our establishment HOTEL LA ROBEYERE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL LA ROBEYERE are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rates and an authentic experience of relaxation and indulgence.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOTEL LA ROBEYERE gift boxes are the same as those offered on-site, such as a gourmet dinner or access to the Nuxe spa. You can customize your gift box according to your preferences, with the assurance of receiving the same services as those offered directly by the establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability and the establishment's conditions. Massages and facial treatments are offered at Bains de la Robéyère, where you can enjoy a moment of serenity. Details are provided upon reservation at our establishment HOTEL LA ROBEYERE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at HOTEL LA ROBEYERE.
Is online payment secure?
Online payment for your gift box is secure on our platform, thus protecting your banking data. You benefit from the best rate by purchasing directly from the establishment HOTEL LA ROBEYERE.
Is payment via group or shared payment possible?
Payment via group or shared pot is not currently available. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment HOTEL LA ROBEYERE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at HOTEL LA ROBEYERE, allowing you to enjoy an overnight stay, a meal, or a relaxing moment at the spa in our establishment in Provence-Alpes-Côte d'Azur. Each box can be personalized according to your wishes, for a gift tailored to your loved ones at HOTEL LA ROBEYERE.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at our establishment HOTEL LA ROBEYERE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your gift voucher in digital format via email, ready to be offered. Take advantage of this practical solution to please your loved ones with a moment of escape at HOTEL LA ROBEYERE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL LA ROBEYERE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL LA ROBEYERE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the HOTEL LA ROBEYERE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at HOTEL LA ROBEYERE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL LA ROBEYERE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment, with immediate digital delivery of the gift box. Take advantage of this convenient solution to offer a moment of escape at HOTEL LA ROBEYERE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for HOTEL LA ROBEYERE. Check its validity and usage in the general terms and conditions of our establishment HOTEL LA ROBEYERE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the establishment HOTEL LA ROBEYERE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of our establishment HOTEL LA ROBEYERE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the shipment. This thoughtful gesture will surely delight the recipient of their stay at HOTEL LA ROBEYERE.
Can we add options to your gift box offers?
The gift boxes from HOTEL LA ROBEYERE can be customized to your liking, with options such as couple's massages or romantic dinners, for a tailor-made escape.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can customize the packaging to your liking for an even more elegant touch at HOTEL LA ROBEYERE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes from HOTEL LA ROBEYERE can be personalized to your liking, for a unique and memorable gift to offer.
How do I request a refund for a gift box purchased online?
For a refund of your online purchased gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL LA ROBEYERE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. We send you a digital gift box immediately after your purchase, and a paper version can be delivered to your home for convenience, at our establishment HOTEL LA ROBEYERE.
Can partially used gift boxes be refunded?
The gift boxes from HOTEL LA ROBEYERE are non-refundable once partially used. They can be used for a service at the hotel, restaurant, or spa, depending on the recipient's choice.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from HOTEL LA ROBEYERE offer flexibility to customize your gift as you wish.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the HOTEL LA ROBEYERE gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. The gift boxes from HOTEL LA ROBEYERE are valid for a reservation in our establishment.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, we invite you to send us a photo of the box so that we can process your request quickly according to the conditions of HOTEL LA ROBEYERE.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased from HOTEL LA ROBEYERE are non-refundable once the purchase is made. We invite you to carefully consider your choice before finalizing your order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary is unable to use their gift box before the expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment HOTEL LA ROBEYERE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the HOTEL LA ROBEYERE establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions on the voucher or book directly with our establishment HOTEL LA ROBEYERE. You can enjoy a relaxing moment at the spa, a romantic dinner, or a wellness stay depending on the chosen gift box.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at HOTEL LA ROBEYERE depend on the establishment's conditions at the time of purchase. Refunds are processed within 14 days after the request is validated at our establishment, HOTEL LA ROBEYERE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
HOTEL LA ROBEYERE gift boxes are neither exchangeable nor refundable once purchased. However, they offer great flexibility to book a moment of relaxation and indulgence in Embrun.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes. Please check the available dates during your booking at our establishment, HOTEL LA ROBEYERE.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOTEL LA ROBEYERE is subject to the availability of the establishment. To fully enjoy your moment of escape, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page of our website. An email will be sent to you to create a new password and fully enjoy your experience at HOTEL LA ROBEYERE.
Do I need the gift box number to make a reservation with a gift box?
To use your gift box at HOTEL LA ROBEYERE, you will need the associated number. This number is required to validate your reservation and enjoy your relaxing moment.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at HOTEL LA ROBEYERE. You can enjoy our Nuxe spa, heated pool, hammam, and sauna for an absolute moment of relaxation.
Can I use my gift box on holidays?
The use of your gift box at HOTEL LA ROBEYERE is possible on public holidays, subject to availability. To fully enjoy your stay, we recommend booking in advance, especially for spa and restaurant services, to ensure a serene and delicious experience at our establishment HOTEL LA ROBEYERE.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates directly with the hotel, enjoying the picturesque alpine environment and the services of HOTEL LA ROBEYERE.
Can I book online with my gift voucher?
You can book online with your gift box by choosing your dates directly on the HOTEL LA ROBEYERE establishment's website.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at HOTEL LA ROBEYERE. The establishment offers couple's massages, a Nuxe spa, a heated pool, a hammam, and a sauna for a moment of relaxation and well-being.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible at HOTEL LA ROBEYERE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the establishment's conditions. The gift boxes from HOTEL LA ROBEYERE are customizable to suit your preferences.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at HOTEL LA ROBEYERE. Any additional charges or options, such as extra spa treatments or dishes not included in the dinner, are at your own expense.
Is my gift box personalized?
Your gift box is personalized, bearing the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can book it directly online for a stay at HOTEL LA ROBEYERE.
Can my gift box be used all at once?
Your gift box for HOTEL LA ROBEYERE can be used in one go, whether for a stay, a dinner, or a spa session. You can fully enjoy the chosen experience, such as a relaxing moment at the Bains de la Robéyère or a delicious meal in our restaurant.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at HOTEL LA ROBEYERE in Embrun. You can enjoy our restaurant, our Nuxe spa, or our charming rooms for a moment of relaxation and indulgence at our establishment HOTEL LA ROBEYERE.
Is my gift box valid in only one establishment?
Your gift box is valid for use only at HOTEL LA ROBEYERE in Embrun. You can enjoy our restaurant, our Nuxe spa, or our charming rooms for a moment of relaxation and indulgence at our establishment HOTEL LA ROBEYERE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. The rooms at HOTEL LA ROBEYERE offer refined comfort in a picturesque alpine setting, with breathtaking views of the mountains.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. You can offer a moment of relaxation and indulgence to a loved one by giving them a gift box for HOTEL LA ROBEYERE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your HOTEL LA ROBEYERE gift box, depending on the services chosen, such as an extra dinner or additional treatment. The terms are specified on your HOTEL LA ROBEYERE gift box.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival at HOTEL LA ROBEYERE. For a peaceful stay, please bring one with you.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant HOTEL LA ROBEYERE.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at HOTEL LA ROBEYERE, log in to your account on our website and follow the instructions. You will then be able to choose your dates and enjoy your moment of escape in our establishment HOTEL LA ROBEYERE.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can order as a guest and receive your gift box by email, directly for HOTEL LA ROBEYERE.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, depending on the availability at our establishment HOTEL LA ROBEYERE.
What are the check-in and check-out times?
At HOTEL LA ROBEYERE, the check-in time is generally from 3 PM and check-out before 12 PM. These times may vary depending on availability and season, we invite you to check them during your booking.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy a relaxing moment at the Nuxe spa, a gourmet dinner, or a stay in our 4-star hotel, depending on the option selected at HOTEL LA ROBEYERE.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL LA ROBEYERE offers predefined experiences such as an overnight stay, a meal, or access to the spa, while a voucher with a free amount allows you to pay for a service of your choice up to the chosen amount, whether it's for an overnight stay, a dinner, or a spa treatment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer a moment of relaxation at HOTEL LA ROBEYERE.
How do I use a gift box during booking?
To use your gift box at HOTEL LA ROBEYERE, book directly online or by phone, mentioning your unique code. This way, you can fully enjoy your moment of relaxation and indulgence in our establishment.
Can the gift box be transferred to a third party?
The HOTEL LA ROBEYERE gift box can be given to a third party. Simply enter the recipient's name during the order process or specify your wishes in the comments.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At HOTEL LA ROBEYERE, you can offer a moment of relaxation and indulgence with our gift boxes, valid for a stay, a dinner, or a wellness session.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email according to the purchase conditions, at our establishment HOTEL LA ROBEYERE.
What is the validity period of a gift box?
The validity period of an HOTEL LA ROBEYERE gift box is 3 years from the date of purchase, allowing the recipient to fully enjoy their moment of escape in our establishment.
Are children allowed?
HOTEL LA ROBEYERE welcomes children in a picturesque alpine environment, ideal for a family stay. The spa and restaurant services are designed so that everyone can fully enjoy their stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box for a dinner, a stay, or a relaxing moment at the spa of HOTEL LA ROBEYERE. If the amount of the gift box is not fully used, the remaining balance is lost. In case of exceeding the amount, an additional payment will be required, according to the conditions of the establishment HOTEL LA ROBEYERE.
Is the spa access private?
Access to the spa at HOTEL LA ROBEYERE is included in certain gift boxes, such as the Refined Escape and Absolute Well-being, which offers 1h30 duo massages. Check the details of the chosen box to know the included services.
What types of gift boxes do you offer?
We offer gift boxes for stays at HOTEL LA ROBEYERE, romantic dinners, gourmet getaways, or wellness experiences. The options include duo massages, gourmet dinners, and access to the Nuxe spa. You can choose from predefined gift boxes or opt for a gift certificate with a free amount to offer a moment of relaxation and pleasure to your loved ones at our establishment HOTEL LA ROBEYERE.